DCI Group guarantees careful, independent, and transparent handling of complaints and appeals regarding its certification activities. On this page, you will find information on how to submit a complaint or appeal and how we handle them.
DCI Group guarantees careful, independent, and transparent handling of complaints and appeals regarding its certification activities. On this page, you will find information on how to submit a complaint or appeal and how we handle them.
DCI Group attaches great value to the careful, transparent, and objective execution of its certification activities. If you are not satisfied with our services or wish to have a decision reconsidered, you may submit a complaint or appeal.
Complaint : an expression of dissatisfaction regarding the activities of DCI Group.
Appeal : a request for reconsideration of a decision taken by DCI Group regarding certification.
DCI Group handles complaints and appeals:
independent and objective
confidential
without discrimination
Applicants are not disadvantaged by filing a complaint or appeal. The handling is separate from the original certification activities.
You can submit a complaint or appeal in writing or by email via:
Email: info@dcigroup.tech
We request you to provide the following information:
name and contact details
clear description of the complaint or appeal
relevant information or substantiation
Upon receipt, your complaint or appeal will be:
registered and assessed for admissibility
substantively investigated based on available information
independently assessed by persons not involved in the relevant activities
If necessary, additional information will be requested.
You receive:
an acknowledgment of receipt
(if applicable) information about the progress
written feedback with the outcome and substantiation
If a complaint proves to be well-founded, DCI Group takes appropriate measures, such as:
implementing corrective actions
adjusting processes
carrying out additional checks
The effectiveness of these measures is monitored.
Complaints and appeals are analyzed periodically to identify trends and continuously improve the quality of our services.
DCI Group strives for a fair and transparent handling of every complaint or appeal. Your feedback helps us to further improve our processes and services.
